LV2 Service Desk Analyst

Summary:

We are seeking a proactive and customer-focused Service Desk Analyst to join our client's dynamic IT support team in Auckland for an initial 3-month period. This is an exciting opportunity for an experienced IT professional to help deliver high-quality support services to end-users. You will be responsible for handling Level 1 and Level 2 support tasks, troubleshooting technical issues, and ensuring timely resolution of tickets.

Key Responsibilities:

• Provide first-line support for IT-related issues, including software, hardware, and network problems.
• Troubleshoot and resolve incidents in a timely manner, ensuring minimal disruption to end users.
• Log and manage support tickets in the IT service management system.
• Assist users with password resets, system configurations, and basic IT queries.
• Escalate unresolved issues to appropriate higher-level support teams when necessary.

Key Requirements:

• Previous experience in a Service Desk, IT Support, or Helpdesk role.
• Strong understanding of Windows and macOS operating systems.
• Experience with IT ticketing systems (e.g., ServiceNow, Freshdesk, etc.).
• Ability to troubleshoot hardware and software issues and provide effective solutions.
• Excellent verbal and written communication skills with a focus on customer service.
• Knowledge of networking basics (TCP/IP, DNS, DHCP, etc.).
• ITIL Foundation certification or similar IT support qualifications.

What's next

If you would like to be considered, please click the APPLY button, only shortlisted candidates will be contacted due to the high volume of applications. (S55)

Who we are

FinXL IT Professional Services is an established, innovative Australian company, providing technology enabled business solutions and consulting services across a number of industries. These include; Government, Telecommunications, Commercial and Finance. We currently have more than 1200 consultants assisting our clients across Australia and are continuing to grow at a rapid pace. Through the delivery of services and implementation of new systems, processes and technology, we assist our clients to gain competitive advantage and reach new heights.