Join FinXL Professional Services - Empowering Strategic Design in a Digital World

FinXL IT Professional Services is a leading force in IT and digital consultancy, delivering tailored solutions to Australia's top businesses. We're seeking Senior Contact Centre Engineers to join our collaborative, innovative team. You'll have the chance to work with a prominent Telco client to shape customer-centric futures.

With over 20 years of experience, FinXL bridges the gap between strategy and technology, partnering with our clients to design, deliver, and implement solutions that empower transformation.

What's on Offer?

• Initial 6-12 Month Contract+ extensions
• Daily Rate contract/ Fixed Term Perm
• Work location: Sydney| Melbourne| Brisbane| Canberra
• Hybrid Working Environment (3 days in office)

About the Role

As a Senior Contact Center Engineer at FinXL, you'll be part of large Contact Centre projects where you will be:

• Develop and implement solutions while working closely with Pre-sales and Solution Architects, Project Managers, CC Support Teams and External partnered vendors.
• Act as a potential Technical Lead when required on deployments they are involved with, leading other CC Engineers as well as third-party vendors.
• Analyse customers' CC related needs and develop solutions and value propositions to satisfy complex customer Information & Communications Technology (ICT) requirements.
• Maintain close liaison with vendors leveraging the Partners.
• Provide advice and consultancy and 3rd level support to pre-sales, project delivery and post project support teams for CC solutions.
• Contribute to the retention of customers through positive engagement attributable to communication, knowledge and timely response.

About You

We're seeking developers with the following Skillset:

• 5 years of contact centre technical solution delivery experience with one or more of the following solution suites: NICE CXone |Cisco Webex CC UCCE| Genesys Cloud CX| Multicloud CX| Amazon Connect| Verint | Avaya
• Experience with business requirement gathering and documentation.
• Experience with call flow design and documentation.
• Experience with Web Services or other API development.
• Experience with test plan / case development, execution, and result documentation.
• Strong Contact Centre domain knowledge.
• Experience with Design, Delivery and Support functions within a Contact Centre delivery project.
• Ability to work autonomously as part of a geographically distributed team.
• Working knowledge of Contact Centre WFM and Reporting functions.
• Strong written and verbal communication skills.
• Strong presentation and technical writing skills.
• Flexibility in approach to problems with the ability to think on the go.
• Certifications in one or more of the following Contact Centre solutions: NICE CXone, Cisco Webex CC, UCCE, Genesys Cloud CX, MulticloudCX, Amazon Connect ,Verint, Avaya

Why Join FinXL?

At FinXL, we believe in empowering our people and our clients:

• Diverse Opportunities: Work on cutting-edge projects across industries.
• Career Growth: Benefit from tailored professional development and mentorship.
• Rewarding Packages: Competitive remuneration and ongoing support to achieve your goals.

With five positions available, this is your chance to join a dynamic team, make an impact, and grow with us.

Apply now, and our team will connect with suitable candidates.