As a Contact Centre Project Manager, you will lead the end-to-end implementation of our cutting-edge contact centre solution. This role demands strategic thinking, meticulous planning, and exceptional stakeholder management skills. You'll collaborate with cross-functional teams and senior stakeholders to ensure the successful delivery of a high-impact project that will redefine customer engagement.

Key Responsibilities:

• Manage the full lifecycle of the contact centre implementation project
• Coordinate with technical, operational, and leadership teams to meet project milestones.
• Develop comprehensive project plans, ensuring alignment with business objectives and timelines.
• Engage and influence stakeholders at all levels, managing expectations and securing buy-in.
• Identify risks and proactively implement mitigation strategies.
• Drive clear and consistent communication across all teams and stakeholders.
• Ensure adherence to budget, quality, and scope requirements.

What You'll Bring:

• Proven experience in managing contact centre implementation projects.
• Exceptional stakeholder management skills, with the ability to navigate complex organizational dynamics.
• Excellent communication and leadership abilities.
• A solutions-focused mindset and a drive for excellence.

If you are looking for your next role and have experience of managing contact centre implementation projects - apply now!