FinXL IT are seeking multiple Senior Service Designers to join our team at a large financial services organisation. As a Service Designer, you will lead impactful design projects and work hands-on to create outputs, while shaping presentations and scoping projects.

About The Role:

• Produce high-quality, empathetic, and robust design outputs
• Lead research and discovery activities, including shaping 'how might we' statements, market scanning, and competitor analysis
• Facilitate workshops that are purposeful, engaging, and outcome-driven
• Conduct both qualitative and quantitative interviews, focusing on ethnographic research and behavioural analysis
• Plan, prepare, and facilitate end-to-end testing, presenting results clearly and effectively
• Develop and deliver comprehensive Customer Journeys, Concepts, Prototypes, Service Blueprints, and Customer Value Proposition Canvases
• Collaborate closely with other designers and stakeholders, ensuring alignment across teams and departments

About You:

• 5+ years of experience as a Service Designer in financial services, ideally in business lending or business banking
• Extensive experience in customer research and human-centred design processes, including applied research methods
• Proven ability to design, conduct, and guide customer research activities (focus groups, interviews, ethnography, etc.)
• Strong experience with digital tools such as Figjam, Miro, Dovetail, Maze or similar
• Exceptional communication skills, with the ability to influence and manage stakeholders at all levels
• Experience in creating engaging, insightful presentations and delivering outcomes that align with both customer and business needs

What's On Offer:

• 12 months, with a view to extend the contract
• Can be based in Sydney, Melbourne or Brisbane
• Hybrid work mode to get your best work done! (3 days in office and 2 days remote)

Why FinXL IT?
This is an exciting opportunity to make a meaningful impact within a forward-thinking organisation that places people at the centre of everything we do. You'll be part of a collaborative, innovative environment where your ideas and contributions will directly shape the future of banking.

Ready to take on the challenge?
If you're passionate about creating customer-first experiences and want to drive change in the financial services sector, we'd love to hear from you. Apply now!

Job number (s4)