FinXL IT is seeking 10 Contact Centre Test Analysts to join our dynamic team working with a leading telecommunications organisation. This role offers an exciting opportunity for professionals with experience in testing contact centre systems to play a key part in ensuring seamless and efficient customer service operations.

You will be responsible for testing the functionalities of contact centre systems, working with various automation and performance testing tools, and ensuring that all systems meet performance and quality standards.

Key Responsibilities:

• Test the functionalities of contact centre systems to ensure optimal performance and usability
• Use automation tools such as Selenium, Jira, and LoadRunner to conduct functional, automation, and performance testing
• Collaborate with cross-functional teams to identify, document, and resolve system defects
• Execute and analyse test cases to ensure systems perform under load and meet business requirements
• Provide clear and actionable reports on testing results to stakeholders

Key Requirements

Essential:

• Must be an Australian Citizen to apply
• Strong functional and non-functional testing experience
• Proven experience in testing functionalities of contact centre system
• Experience with Gherkin and Cucumber
• Experience with automation and performance testing tools such as Selenium, Jira, LoadRunner, or similar tools
• Strong problem-solving skills and attention to detail
• Excellent communication skills with the ability to collaborate effectively across teams

Desirable:

• Knowledge or experience of ALM testing tool

What's On Offer

• Initial 6 months contract with a view to extend to 12 months+
• Sydney and Melbourne locations available
• Flexible working arrangements to get your best work done!

Why Join Us?
This is an excellent opportunity to work with a leading telecommunications company, applying your expertise to support critical systems that are key to customer service excellence. You'll be part of a collaborative team, contributing to meaningful projects and advancing your career in the testing domain.

Please click the 'Apply' button and attach your updated CV, ensuring that you've included all your relevant experiences to the job criteria.

Job number (S4)