Are you passionate about developing innovative, user-centric IVR solutions? We're looking for an IVR Developer to join our team based in Melbourne, where you'll design and implement advanced voice interactions using cutting-edge technologies like Natural Language Understanding (NLU), Voice Biometrics, and Text-to-Speech (TTS).

What You'll Do:

• Collaborate with Engineering and Business Analysts to interpret requirements and create intuitive IVR interactions.
• Develop scalable, flexible IVR systems using ASR, TTS, and NLU technologies.
• Integrate APIs and deliver insightful reporting solutions.
• Contribute to testing and validation, ensuring quality and seamless performance.
• Maintain design documentation and automate deployment processes for faster rollouts.
• Apply your CX methodologies expertise to deliver exceptional customer experiences.

What You'll Bring:

• Experience with IVR development, NLU, and Voice Biometrics, particularly in the contact centre space.
• Knowledge of Nuance ASR, Text-to-Speech, and API integration.
• Familiarity with DTMF, synthetic testing, and deployment automation.
• Strong understanding of CX environments and IVR testing.

Why Join Us?

• Impactful Work: Shape the future of customer interactions across industries.
• Collaborative Culture: Work in a dynamic, supportive team environment.
• Growth Opportunities: Expand your skills with innovative technologies and career development.

Ready to make an impact? Apply Now and help us create the next generation of IVR systems!