Join FinXL Professional Services - Empowering Strategic Design in a Digital World
FinXL IT Professional Services is a leading force in IT and digital consultancy, delivering tailored solutions to Australia's top businesses.

We're seeking Senior Service Designers to join our collaborative, innovative team. With multiple opportunities available, you'll have the chance to work with a prominent banking client to shape customer-centric futures.

With over 20 years of experience, FinXL bridges the gap between strategy and technology, partnering with our clients to design, deliver, and implement solutions that empower transformation.
What's on Offer?

• 5 Positions Available - Join a Growing Team
• Fixed-term-permanent/ Contract
• Visa Sponsorship
• Flexible locations: Sydney, Melbourne, Brisbane (Preference for Sydney/Melbourne)
• Hybrid Working Environment

About the Role
As a Senior Service Designer at FinXL, you'll lead impactful design projects, producing empathetic, human-centred outcomes. From scoping initiatives to crafting presentations, you'll immerse yourself in user research, synthesising insights to shape innovative solutions. You'll contribute to both discovery and ideation, ensuring seamless collaboration with digital product design teams for implementation.
Key Responsibilities

• Create robust, empathetic outputs such as Customer Journeys, Service Blueprints, and Prototypes.
• Lead research and discovery, shaping "how might we" statements, analysing trends, and conducting competitor analysis.
• Facilitate purposeful, engaging workshops that drive outcomes.
• Execute and present end-to-end testing, from planning to results delivery.
• Engage stakeholders, articulating insights and design intent effectively.
• Collaborate with peers to ensure seamless execution of design initiatives.

About You
We're seeking design leaders who embody creativity, empathy, and a collaborative spirit:

• 5+ years' experience in customer research, human-centred design, or related fields.
• Proven expertise in research methods such as ethnography, behavioural analysis, and focus groups.
• Strong consulting experience, preferably in financial services.
• Proficiency with tools like Figjam, Miro, Dovetail, Maze, and other emerging digital platforms.
• Outstanding communication skills, with the ability to influence stakeholders at all levels.
• Passion for innovation and delivering exceptional, user-focused outcomes.

Why Join FinXL?
At FinXL, we believe in empowering our people and our clients:

• Diverse Opportunities: Work on cutting-edge projects across industries.
• Career Growth: Benefit from tailored professional development and mentorship.
• Rewarding Packages: Competitive remuneration and ongoing support to achieve your goals.

With five positions available, this is your chance to join a dynamic team, make an impact, and grow with us.
Apply now, and our team will connect with suitable candidates.