Our Client is looking for a Senior Contact Centre Engineer for a contract opportunity with Large Telco Client.

• 12+ Months Contract
• Hybrid Working
• Office Based in Macquarie Park
• Open to Sydney, Canberra, Melbourne, Brisbane, Adelaide or Perth.

Responsibilities:

• You will develop and implement solutions while working closely with Optus Enterprise and Business CX Pre-sales and Solution Architects, PMO Project Managers, Support Teams and Optus external partnered vendors.

Skills Required:

5 years of contact centre technical solution delivery experience with one or more of the following solution suites:

• Cisco UCCE
• Cisco Webex CC
• Cisco UCCX
• Cisco CUCM/CUC/IMP
• Cisco CUBE
• NICE CXone
• Experience with Upgrading and building CC platforms
• Experience with business requirement gathering and documentation.
• Experience with call flow design, documentation, and scripting
• Experience with Web Services or other API development

If you are someone with the following skills, Please apply through the link below and we will get in touch with you.

Job reference: S3